Elcom Communications Inc.
Telecom Services - New York, NY, US
Elcom Communications Inc. Employees
Elcom Communications Inc. Details
Telecom ConsultantsOur area of specialization is in customizing services and plans for each client – essentially getting a variety of products at one place without having to call several companies. This includes local phone service, long distance, toll free, international calling, calling card, etc. They also avoid having to shop around for prices because we deal with many companies so we know what is best for them.In addition, we proactively provide customer service to help the clients avoid hassles.Residential customers:They can have local and long distance calling plans according to their needs including unlimited local, regional and long distance for as low as $27.99. In addition, phone lines do go down and need repair. Calling repair at the company can be a nightmare for people staying on hold for a long time, and when they do get a live person, they may get cut off, or the rep. may not be competent. We open a repair ticket to expedite service, or we my give them advice such as unplugging all phones and plugging them back in.To sum up: Knowledge, efficiency, no wait on holdBusiness customers:Same as above, but also they tend to appreciate the fact that they have a designated contact for all their needs. This applies to regular phone lines, T1's, hosted Pbx, internet service, and other services. For example, we can set up the system to reroute calls in case of an outage to avoid interruption of service.
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