Management Consulting - The Hague, South Holland, Netherlands
The BusinessSupporting a successful retail concept implementation and protection of the Brand as part of expanding, as well as identifying opportunities and supporting the customer experience when working with retail concept in different markets OfferCustomised consultant services to enable retail organisations to grow and establish themselves in markets by:• Supporting the development and implementation of a retail concept and follow up methodology to enable a consistent customer experience• Supporting the development and implementation of a retail establishment process and certification of new touch points, enabling efficiency and market relevance• Mentoring, coaching and leading concept implementation and retail establishmentThe offer is implemented through workshops, facilitation, mentoring and leading all based on the philosophy of being as close to the business as possible (ie. "on the floor") and on the specific needs of the customer.BackgroundI am an accomplished leader in worldwide retail concept implementation and retail establishment having worked for Inter IKEA Systems (owner of the IKEA Concept), where:• I led worldwide IKEA Concept reviews (how is the IKEA Concept understood and worked with in touch points) as well as the training and certification of self-assessors• I led the development and rolling out of the global IKEA Store Establishment process • I led the development and implementation of the global IKEA Retail Approval methodology (new retail touch point certification)• I mentored IKEA franchisees in establishing new countries and first stores in South Korea, Indonesia, Thailand, Egypt and Dominican Republic as well as existing markets