Information Technology & Services - , England, United Kingdom
Emertec spearheads the Rethink CATI campaign and supplies software and services to make telephone research affordable so that researchers can use this quality data collection method more creatively. It provides access to dialler software (INVADE Dialler as a Service) including its CATI-lite for those without CATI software, anywhere, anytime; removing the need for capex and any in-house infrastructure. September 2022 sees Emertec launch the Titan Remote Workforce Management SaaS, a comprehensive suite of aps that provide awesome tools for managing interviewers and campaigns, and a work environment that keeps even remote workers fully engaged. This ground breaking software uses AI, VR and Speech Analytics to provide functionality spanning recruitment, on-boarding, training, security, monitoring, shift booking, forecasting, pay, performance alerts, engagement and wellbeing. It provides insight into every aspect of CATI campaign performance and it's guaranteed to change the supervisor/interviewer ratio in ways no one thought possible.