End Incivility Today - Connie Montalbo, DNP, RN, Incivility Expert

Hospital/Clinic - Houston, TX, US

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If you are ready to transform your team from toxic to a high performing engaged team that consistently provides compassionate quality care for your patients in a healthy workplace environment, I am here to help. I have spent the past 20 years building engaged high performing teams whose quality and engagement scores reflected the excellent care our patients received. I would love to share with you methods that will work, practice changes you can quickly implement, and a positive approach to implementing zero tolerance for incivility with your team. If you are ready to end incivility for your team, please reach out. I would love to hear from you and help you build the environment and culture that your team and your patients deserve. I have spent the last 20 years leading units, departments, and hospitals from toxic environments to highly engaged teams that provide excellent patient care. Along the way, my teams have achieved top employee engagement within my organizations, and even within my city. My quality benchmarks and patient engagement scores reflected the excellent care our patients received. My teams had consistently low turnover, did not engage in disruptive behaviors, and overall were a pleasure to lead.   Ignoring disruptive behavior, tolerating incivility, and being passive as a leader results in patient harm, poor quality, an unhappy staff, and less than desired outcomes on your dashboards. I hope you make the decision to end incivility today on your units and in your building. I hope you choose to create a healthy workplace where everyone wins!

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