Enthuzr
Information Technology & Services - Hamilton, Ohio, United States
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Enthuzr Details
Enthuzr is a new customer success management platform that helps SAAS companies understand what makes customers buy, renew or leave, and then target behaviour to convert more trials, drive software adoption, upsells, renewals, and achieve negative churn.Our intelligent algorithms help our customers get more AHA's! from their user generated data and discover things like why some trials never convert, why some users are less engaged, or why some customers churn faster. Then, using those insights, we make it easy to act proactively, and increase engagement throughout the entire customer lifecycle. For example, companies can quickly detect who is likely to leave and then automate the proper communication to prevent churn; identify bottlenecks in the onboarding process and increase customer productivity with in-app contextual messages that help them along the way; or successfully launch new features by messaging users relevant content in sync with their adoption stage.We tie everything together into a single easy to use system where companies can track business metrics (like customer happiness, engagement, leads, signups, upgrades, churn rates, active users and more), generate reports and collaborate within their team and even their customers.
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