Management Consulting - Adelaide, South Australia, Australia
Expy designs and implements data-driven strategies with a human focus to achieve exceptional standards of customer experience (CX) across all performance areas through:- Unpacking user experience- Experience development- Customer journey mapping- Understanding the brand promise- Exploring staff perceptions- Reviewing technology platforms- Embedding a culture of changeCX is a specialty field of expertise focusing on the cumulative impact of customer experience across all performance areas of the business.
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