FCR has built a new class of high-quality, domestic-based contact center and business process outsourcing solutions. Our mission is to provide innovative support for innovative companies.Headquartered in Eugene, Oregon, with domestic contact center facilities in Oregon and Montana, and international locations in Mexico and Poland, we provide a wide range of call center and business process solutions to industries that include high tech, startups, mobile commerce, wireless, telecom, finance, insurance, e-commerce, healthcare, retail, travel and hospitality, and various sectors of the new economy. FCR currently supports more than 70 clients and employs over 2,200 colleagues. We are changing the face of the outsourcing industry – one call, email, instant message, text, and video conference at a time.

Call Center Outsourcing Business Process Outsourcing Teleservices Email and Web Chat Support Help Desk Backoffice Solutions Contact Center Outsourcing Customer Service Customer Experience Email Support Phone Support Chat Support Social Media Support Customer Service Operations B2B Outsourcing Business Services Nec Outsourcing/Offshoring Business Service Centers Copy Shops Business Services