Information Technology & Services - Sydney, New South Wales, Australia
Force 8 is a specialised group of IP Contact Centre Engineers responsible for high level skill sets on all Cisco-based "server" products. These products include: • ICM – ICM Enterprise (or Hosted)• UCCE – Unified Contact Centre Enterprise (or Hosted)• PCCE – Packaged Contact Centre Enterprise• UCCX – Unified Contact Centre Express• UCM – Unified Communications Manager (known as CallManager)• UEIME – Unified Email Interaction Manager (Including Web Interact. Manager)• UWFO – Unified Work Force Optimisation (Including Work Force Management and Quality Management)• CVP – Customer Voice Portal• IPIVR – IP Interactive Voice Response• CU – Cisco UnitySee our new Website http://www.force8.com.au
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