FractionalOps.
Management Consulting - Atlantic Beach, Florida, United States
FractionalOps. Employees
FractionalOps. Details
Frank McArthur is an operations executive with a sophisticated understanding of complex operations, compliance, quality, HR, and legal challenges facing organizations. As a cross-functional leader, he embraces the challenge of dutifully leading all levels, from frontline to C-Suite, in heavy regulatory environments while still meeting client performance expectations.Over the past 18 years, Frank has established quality programs from the ground up, developed operational programs to drive revenue in a compliant manner, completed and supported corporate audits for both private and publicly traded companies, and has created multi-faceted plans to accomplish business objectives for Fortune 500 companies and global enterprises. He does this through a dedication to his leadership principles combined with a relentless desire to win.In the Financial Services realm, Frank's vertices include Underwriting, E-Commerce, First Party, Third Party, and Customer Care programs. He is well-versed in Mortgage, Auto, DDA, Bankcard, Medical, Utility, Telecom, Consumer Loan, State and Federal Tax, Business to Business, and Student Loans. Frank also has a proven track record of building complex forecast models, implementing product and program scoring models using the following platforms: SQL, Power BI, Excel, Exchange, Access, LiveVox Administrator, AS400, Avaya Proactive Contact, Verizon Solutions, Call Miner, Castel, Verint, ADP, Hummingbird, and AccuTerm.With an extensive history leading IT projects, Call Center programs, and Customer Support initiatives, Frank has effectively led projects with an operational mindset that has led to transformative improvements for clients and companies creating substantial revenue improvements while reducing costs of operations.Frank has exhibited a strong communication ability through day to day interactions, as well as seminars and presentations. With extensive experience delivering information to all positions, from frontline to C-Suite, he i
