Funeral Planning Authority
Consumer Services - Teston, England, United Kingdom
Funeral Planning Authority Employees
Funeral Planning Authority Details
The Funeral Planning Authority (FPA) is an organisation set up by the industry to regulate providers in the UK pre-paid funeral plan industry. Our primary aim is to ensure providers that are registered with the FPA are operating in a manner that will result in customers getting the funeral they have paid for when it is needed. We do this by checking that all registered providers abide by a set of Rules and a Code of Practice, which exceed the statutory requirements. We also help customers who have a complaint about a plan or a provider by attempting to resolve matters with the provider. If resolution is not possible we will provide access to our independent dispute resolution process. The FPA is not a trade or membership body that providers can just pay a fee to join. Rather they can choose to apply for registration, and then the onus is on them show that they can operate to the higher standards demanded by our Rules and Code of Practice. This is then tested on an annual basis when a providers re-registration application is considered by the FPA's Compliance Committee. The FPA does not regulate funerals or deal with complaints about funerals. We suggest that you discuss any complaints about funerals with the relevant trade body for the funeral director involved. The two major trade bodies are The National Association of Funeral Directors (NAFD) and The National Society of Allied and Independent Funeral Directors (SAIF).
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