Gateway Interactive, LLC
Outsourcing/offshoring - Hialeah, Florida, United States
Gateway Interactive, LLC Employees
Gateway Interactive, LLC Details
Gateway Interactive, LLC is a value-added consultancy providing domestic, near shore and offshore telemarketing management solutions to a select group of clients in the financial services industry in the United States. The Company's solution set encompasses all three registers of enterprise-level management supporting the people, process and technology aspects of outsourcing. Gateway offers clients that require high-performance, high-quality expansion a cost effective solution. Management possesses deep experience in the offshore outsourcing arena, especially in the Philippines, South Asia and Central America, having successfully executed B2B and B2C outbound and inbound campaigns for NOL, EarthLink, Discover Financial, Providian, Metris, CompuCredit, CountryWide, North American Bancard, Rapid Capital Funding, Next Level Funding and Merchant Cash and Capital. Gateway has over 40 contact centers in its network representing over 5,000 seats of capacity in South Asia, the Philippines, Africa, the Middle East, Latin America and the Caribbean. These independent operations are integrated into a network using a centrally managed technology platform. This approach allows the Company to deploy programs across a geographically diverse group of contact centers to access virtually unlimited capacity and talent without the time and expense associated with expanding domestic operations. Gateway provides a mature process infrastructure to deliver reliable performance and quality. Reinforcing this technical framework is a cadre of diverse contact center professionals who provide program training as well as ongoing quality and performance management. Offsite quality monitoring and assessment augment these activities. The result of this work is returned back to Gateway's center network through daily reporting designed to improve and enhance agent efficiency and effectiveness. Gateway provides downstream management with 100% transaction review and archival and maintenance.
