Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice, SMS, live chat, and social media channels. Founded in 2015, Gorgias began as a two-person team and has grown to more than 250 employees and nine offices in San Francisco, New York, Charlotte, Toronto, Belgrade, Buenos Aires, Paris, Lisbon, and Sydney. As a certified B Corporation, Gorgias is proud to be a leader in sustainable and equitable workplace practices. Today, Gorgias serves 14,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY.

Website: https://www.gorgias.com/

Employees: 460

HQ: (617) 832-1738

Location: San Francisco, California, US

Revenue: $2.4 million

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Gorgias Inc. is a San Francisco-based SaaS company that specializes in providing a multi-channel helpdesk integrated with e-commerce merchants' back-office systems. Founded in 2015, the company aims to revolutionize the way businesses manage customer support by connecting all communication channels and business apps in one place. This allows support agents to have a unified view of their customers, enabling them to provide more efficient and personalized support. Gorgias' platform is designed to automate routine support tasks, such as responding to common customer inquiries, allowing support agents to focus on more complex issues. The platform also provides valuable insights and analytics to help businesses make data-driven decisions and improve their customer support strategies. With Gorgias, businesses can leverage customer support as a way to increase sales and improve customer satisfaction. The company boasts a strong client base, including prominent e-commerce merchants, and has received significant funding to further its mission.

Gorgias makes it easy for businesses to manage all their customer support from one place. It connects all their different apps and communication channels so that support agents can see everything they need to know about a customer in one place. It also sets up automatic responses to common customer questions, which helps businesses sell more by providing better support.