Consumer Services - , ,
Credit Management is done at a collection center where scoring, planning, analysis, methodology and pricing are applied and monitored in order to complete debt recovery transactions in the shortest period of time with maximum performance. A systematic path consisting of collection strategy, collection process, implementation of change, escalation & debt recovery, credit risk reporting and a decision tree is followed. Our varied and wide professional credit sector experience in different segments and institutions has led to our ability to assume an assertive position in NPL scoring at high capacity. ICM serves in finance industry (banks) with credit cards, individual loans and SME loans. In addition, we serve retail, and telecommunication sectors. Our pricing is totally based on our performance. ICM is growing with its corporate profile, professionalism, methodology, scoring ability, monitoring, collection software and training program. Providing services for only corporate companies, ICM has the capability to increase capacity within a short time period for high-capacity tasks (100.000 – 750.000 units). We systematically follow KPIs thanks to our high technical facilities. Additionally, our flexible collection software ensures no heavy load to our client corporations. Along with our technical capabilities, every one of our personnel undergoes a minimum of 35 days of training and which earns them a certificate. ICM is open to inspection with ethical values.
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