Happ Consulting Services
Management Consulting - N/A, N/A, UK
Happ Consulting Services Employees
Happ Consulting Services Senior Management
Happ Consulting Services Details
We aim to support companies in achieving better business results through enhanced customer experience. We help our clients track their real time customer and employee happiness measures at the touch-points of their customer experience, linking these measures to their real time business results for better and faster enhancements in their services. Customer Experience Instantly measures both customer and employee (if applicable) happiness at the customer experience touch-points through mobile and web based tools. Company Scorecard Links real time customer and employee happiness measures to real time business results. Dashboard Enables the monitoring process between the happiness measures and business KPI’s to be simple through its real time reporting system. Consulting Guides management teams in improving their customer experience with consultancy based on Positive Psychology. Real Time: Measurement & Reporting The happiness at the customer experience touch-points is measured between 5 to 30 minutes after the experience and linked to real time business results. Thus the evaluations are not mixed with the effects of other experiences. Simplicity: Single Question Measurement This is a new way of measuring both customer and employee experience based on experience sampling methodology, derived from happiness measurement studies in positive psychology. People are reached through their mobile phones or through web based applications right after their experiences and are asked to evaluate their experiences with a single question.
Happ Consulting Services Technologies
Marketing Automation
Hubspot