Hatch Consulting Services
Management Consulting - , ,
Hatch Consulting Services Employees
Hatch Consulting Services Details
We are a management consulting firm specializing in creating a sustained competitive advantage for our clients by collaborating to solve their most pressing challenges and achieve measurable results. With over 50 years of combined experience operating and managing off-shore, domestic and work-at-home environments, Hatch Consulting Services brings a kaleidoscope of perspectives and unique strategies that help companies rise above their competition.Whether supporting small business start-ups with diversification strategies and cost management solutions or helping large organizations create and maintain a best-in-class service operation, Hatch Consulting Services leverages the passion, dedication and drive of its team to exceed your expectations.Our specialties include:Contact Center Health AssessmentWork-at-Home Readiness AssessmentOff-shore/Footprint StrategyWorkforce planning/contact center staffing strategyStart-up/New Launch ImplementationsBusiness Diversification strategyVendor/Outsourcing Assessment Contract Management and Performance EvaluationsHiring/Sourcing and Retention Strategy Associate Engagement Improvement InitiativesRisk Assessment/Compliance AuditSample of Systems or methodologies used in solution development initiatives:Avaya, Rockwell, CISCO ICM, ININ, LivePerson, 24/7, Adobe Connect, NICE, Aspect, SalesForce, VOIP, VPN, CallMiner, Verint, Astute Solutions, Radian6Google/Adobe/Microsoft office products, Six Sigma & LEAN Methodologies, NPS, CSAT and VOC Strategies
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