Helpkey
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Helpkey Employees
Helpkey Details
Helpkey.io is an online teleprompter for customer service reps, which embeds into help-desk software. It uses NLP (Natural Language Processing) to understand incoming text-based support queries and display accurate responses, which the reps can approve and send with one click. Optionally, it can also auto-respond if the accuracy is sufficiently high. It helps companies improve rep productivity by ~30%, leading to faster responses and lower support costs.
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