Ilenia Vidili
Management Consulting - , ,
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Ilenia Vidili Details
I am a passionate customer-centricity advisor, author, entrepreneur and keynote speaker. My passion is to spread my customer-centricity knowledge and opinion. I want to see a brighter future where companies have a bigger purpose, an empathic human touch and take their social responsibility seriouslyMy latest contribution to a handbook of research has been released by IGI Global and it is based on why customer experience is the new competitive advantage. My new book ‘Journey to Centricity' will share my powerful framework on how to create a customer-centric model that enhances customer relationships as well as increasing revenue. Coming out in 2021, register your interest here:https://www.ileniavidili.com/my-cx-book/
Ilenia Vidili Technologies
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