IM Group Complaints Management
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To attend our online webdemo on Wednesday 10 March 2010, please visit http://www.imgroup.com/events/detail.aspx?eventid=CMSWEB100310Complaints Management in Financial ServicesIMGROUP invites you to attend this free interactive webinar.Book now and reserve your place to:* Find out why it is important to encourage complaints* Understand how to make sure that you don't fall foul of the FSA* Learn how to ensure that complaints are handled fairly, consistently and rapidly* Understand how the Complaints Management System from IMGROUP can improve your complaints handling10.30 - Introductions10.40 - World-class complaints management (Nigel Ridpath, IMGROUP CRM Practice Director)11.00 - A demonstration of IMGROUP's Complaints Management System (Richard Lewis, IMGROUP Senior Consultant)11.40 - A Microsoft perspective (Richard Clark, Microsoft Financial Services Business Manager)11.50 - Summary (Nigel Ridpath)12.00 - Close
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