Improvement

Management Consulting - , Prague, Czechia

Improvement Employees

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Improvement Details

We are an experienced team with a demonstrated history of working in the hospitality industry and high expectation of customer service for the best luxury hotel chain in the world.During several years working for the best hotel company earned experience in two different continents and four different countries within the company. Experience with high end demanding customers and all sorts of problems solving went through our journey during these years. With over 10 years of experience with only top luxury hotels around the world. We provide global trainings in customer service focused on high expectation and high demanding guests. Providing analysis and audits of customer service in person and via telephone calls. Suggesting and designing continues training programs and development within the team or individually as well. Quick adaptation to modern trends in customer service and keep with cultural customs and traditions. Cultural and behaviour training is especially for employees in hotels which are exposed to every day contact with customers. Phone standards and etiquettes are as much important as personal contact with guests.