Interaction Metrics
Market Research - Portland, Oregon, United States
Interaction Metrics Employees
Interaction Metrics Details
Actionable, nuanced metrics that dramatically boost the value of your customer surveys, experience planning, mystery shopping and customer service evaluations—that's our innovation. With an Interaction Metrics Findings Report, you'll have the facts and insights you need for real customer experience improvement. Don't settle for the usual "flat" ways of measuring the customer experience. Instead, get the one number you really need, the Quality of Customer Interaction™ Score. Only QCI™ measures multiple aspects of the customer experience, and weights them by how important they are to different customers—so you know exactly how to build customer loyalty. Other metrics we've developed include: Competitive Edge, Customer Persuasion, Proactive Solutions, and Interaction Brand Scores. Our scientific approach keeps teams focused while tracking progress over time. Our clients include large companies like CareCredit and market innovators like ProShares that pride themselves on delivering a positive, profitable customer experience. Sign up for a free, no obligation MetricsLAB™ to learn about the best metrics for you. Website: InteractionMetrics.com Blog: Interaction Thinking
Interaction Metrics Technologies
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