Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-first platform is built on a single AI system, with three major components that will allow you to deliver the remarkable customer service you’ve spent decades striving for: AI Agent: Customers no longer wait or get deflected. AI Chatbot provides instant accurate, responses, 24/7 to most questions. Only complex interactions transition to tickets. AI Copilot: Agents no longer manually, slowly look things up. AI Copilot is ever-present, connected to all data and systems, and provides information in real time. Instant ramp time for new agents, and agents needing to know new things. AI Analyst (Coming soon): Leaders no longer manually compile reports without full coverage. AI Insights proactively provides a holistic view across 100% of conversations, with clear suggested areas of improvement. Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom believes there's a new way to do customer service.

Website: https://www.intercom.com

Employees: 1504

HQ: (877) 595-5175

Location: San Francisco, California, US

Revenue: $174.3 million

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Intercom Inc. is a SaaS company that specializes in customer communication and engagement. Located in San Francisco, California, the company was founded in 2011 and has since grown to become a leading provider of customer relationship management solutions. With its all-in-one customer communications platform, Intercom offers a range of features and tools for sales, marketing, and support teams to work together and build stronger customer relationships. The company's platform enables businesses to engage with customers in a personalized and contextual way, providing a seamless user experience across various channels. Intercom's solutions are designed to convert prospects into paying customers, engage customers throughout their journey, and provide world-class support. The company's focus on in-context communications has helped it to stand out in the industry, with over 25,000 global organizations, including Atlassian, Amazon, and Lyft Business, relying on its services. Intercom has also received significant investment from leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners, and Social Capital. With a mission to make internet business personal, the company is committed to delivering innovative solutions that help businesses build stronger relationships with their customers. In addition to its comprehensive platform, Intercom also offers a range of integrations with popular business tools, such as Salesforce, Zendesk, and Slack. The company's commitment to data privacy and security has earned it the trust of customers worldwide, with over 600 million end users relying on its services every month. Overall, Intercom Inc. is a leading provider of customer relationship management solutions, offering a range of innovative tools and features that help businesses build stronger relationships with their customers. With its focus on in-context communications and personalized engagement, the company is well-positioned to continue its growth and success in the years to come.

Intercom is a tool that helps businesses build stronger relationships with their customers. It brings together different teams like sales, marketing, and support to work together and communicate with customers in a personalized way. This helps businesses convert prospects into paying customers, keep customers engaged, and provide great support. Intercom is used by over 25,000 businesses worldwide, including big names like Atlassian, Amazon, and Lyft Business. Every month, over 600 million people use Intercom to send more than 500 million messages. Intercom was started in 2011 and has received funding from well-known investors like Kleiner Perkins, Bessemer Venture Partners, and Social Capital. Its goal is to make online businesses more personal.