IPscapeempowersorganisationsto buildcustomermoments that enhance trust, loyalty and engagement in the AI-era. We provide AI-powered contact centre and communication technology that creates seamlessomnichannel customer experiences across Voice, Email, WebChat and emerging channels. We empower organisations to orchestrate customer journeys that delight their customers to better serve, understand, andrespond to their needs. Easily extend the SCAPE platform to meet your unique business requirements by leveraging API’s and integrations to achieve interoperability with a range of internal systems including your CRM, Business Intelligence, and Workforce Management tools.

Website: http://www.ipscape.com

Employees: 58

HQ: +61 1300 477 227

Location: North Sydney, New South Wales, AU

Revenue: $16.4 million

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ipSCAPE: A True Cloud Customer Experience Technology Solution In today's fast-paced business landscape, providing an exceptional customer experience is critical for success. That's where ipSCAPE comes in, a cutting-edge cloud customer experience technology solution designed to help businesses streamline their customer interactions and improve overall customer satisfaction. Located in Level 8, Hmas Waterhen, Sydney, Australia, ipSCAPE offers a comprehensive suite of features that make it a true omni-channel solution for contact centres. With capabilities such as voice, web chat, email, SMS, and advanced integration options, ipSCAPE enables businesses to provide a seamless customer experience across multiple channels. One of the key benefits of ipSCAPE is its scalability. Whether you're a small business or a large enterprise, ipSCAPE can easily adapt to your needs, providing a flexible and scalable solution that can grow with your business. This is particularly useful for businesses that experience fluctuating call volumes, as ipSCAPE can quickly redirect calls to another site in minutes, ensuring that you never miss a customer interaction. Another significant advantage of ipSCAPE is its ability to provide a single view of the customer. By integrating with any CRM system, ipSCAPE enables agents to access a customer's entire history and profile in one place, making it easier to provide personalized support and resolve issues quickly. But that's not all. ipSCAPE also offers a range of features designed to improve agent productivity, including a multi-channel agent toolbar, call recording, IVR, scripting, and real-time analytical reporting. These features enable agents to manage multiple communications channels simultaneously, providing a more efficient and effective customer experience. At ipSCAPE, they understand the importance of compliance, which is why their solution includes features such as call recordings, quality assurance modules, and play announcement. This ensures that businesses can meet regulatory requirements while still providing an exceptional customer experience. If you're looking to increase sales, improve agent productivity, achieve a single view of the customer, be flexible and scalable, enable customer self-service, or achieve compliance, ipSCAPE has got you covered. With its comprehensive feature set, scalable architecture, and commitment to customer satisfaction, ipSCAPE is the perfect solution for businesses looking to take their customer experience to the next level. To learn more about ipSCAPE and how it can benefit your business, visit their website at ipscape.com.au or follow them on LinkedIn. With ipSCAPE, you can revolutionize your customer experience and stay ahead of the competition.

ipSCAPE is a cloud-based technology solution that helps businesses improve their customer service experience. It offers many features such as voice, web chat, email, and text messaging, and can be integrated with popular customer relationship management (CRM) systems like Salesforce, ZenDesk, and ServiceNow. With ipSCAPE, businesses can increase sales by using its automated dialler feature that only connects calls to agents when there is a person on the other line. This eliminates wait times and increases agent productivity. Agents can also manage all customer communications through a single toolbar, making it easier for them to provide a seamless customer experience. ipSCAPE also offers features like call recording, quality assurance, and the ability to create interactive voice response (IVR) systems that can feed customer information and take payments in a secure manner. This helps businesses achieve a single view of the customer and ensures compliance with industry regulations. Moreover, ipSCAPE is scalable and flexible, allowing businesses to easily add or remove agents as needed, and ensure business continuity in case of an outage. It can also be accessed from anywhere, making it a great solution for remote teams. Overall, ipSCAPE is a powerful technology solution that can help businesses improve their customer service experience, increase sales, and achieve a single view of the customer.