ipSCAPE is a true cloud customer experience technology solution that is feature rich, scalable and offers advanced integration capabilities.Our multi-channel solution includes:- Voice- Web Chat- Email- SMSand is full of features such as:- Dialler- Call Recording- IVR - Scripting- Wallboards and Reporting- CRM integration - Pre-built CTI Adaptor for Salesforce, ZenDesk and ServiceNow, Microsoft Dynamics 365- Web services integration- Javascript APIOfficial Partner of MicrosoftContact us if you would like to: Increase Sales: Outbound dialler increases your agent contact rates by only connecting a call to an agent if there is a person on the other line, removing wait times when calls transfer to voicemail or go unanswered.Improve Agent Productivity: The Agent Toolbar enables agents to manage a multichannel customer experience, whether a communication is made through Voice, WebChat, Email or SMS.Achieve a Single View of the Customer: ipSCAPE can be integrated with any CRM to provide a single-screen experience, boosting agent productivity.Be Flexible and Scalable: ipSCAPE can be accessed anywhere and ensures business continuity. Should one site be compromised, calls can be redirected to another site in minutes. A business can also scale up or down during busy periods as an agent instance can be created easy.Enable Customer Self-service: IVRs can be easily created and customised enabling customers to self-serve. IVRs can also be integrated with a web-service to create an ‘intelligent' IVR that can feed customer information such as an account balance. ipSCAPE Pay can also be utilised to take payments in a PCI compliant manner.Achieve Compliance: Call Recordings, Quality Assurance modules and features such as ‘Play Announcement' are all included in ipSCAPE #ContactCentre #CCaaS

Cloud Software for Contact Centres True Omni-Channel Customer Experience Real-Time Analytical Reporting Integrated to WFM CRM & others Cloud Migration Consulting Services Total Cost of Ownership Modelling Business Analytics CRM & others Inbound contact centre Outbound contact centre Multi-channel contact centre solution Artificial Intelligence Scalable contact centre solution call centre Dialler CCaaS Cloud software Cloud Contact Centre Cloud Call Centre Salesforce Integration ServiceNow Integration ZenDesk Integration Workforce Management Blended Agents Omnichannel Omni-channel Multi-channel Multichannel

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ipSCAPE: A True Cloud Customer Experience Technology Solution In today's fast-paced business landscape, providing an exceptional customer experience is critical for success. That's where ipSCAPE comes in, a cutting-edge cloud customer experience technology solution designed to help businesses streamline their customer interactions and improve overall customer satisfaction. Located in Level 8, Hmas Waterhen, Sydney, Australia, ipSCAPE offers a comprehensive suite of features that make it a true omni-channel solution for contact centres. With capabilities such as voice, web chat, email, SMS, and advanced integration options, ipSCAPE enables businesses to provide a seamless customer experience across multiple channels. One of the key benefits of ipSCAPE is its scalability. Whether you're a small business or a large enterprise, ipSCAPE can easily adapt to your needs, providing a flexible and scalable solution that can grow with your business. This is particularly useful for businesses that experience fluctuating call volumes, as ipSCAPE can quickly redirect calls to another site in minutes, ensuring that you never miss a customer interaction. Another significant advantage of ipSCAPE is its ability to provide a single view of the customer. By integrating with any CRM system, ipSCAPE enables agents to access a customer's entire history and profile in one place, making it easier to provide personalized support and resolve issues quickly. But that's not all. ipSCAPE also offers a range of features designed to improve agent productivity, including a multi-channel agent toolbar, call recording, IVR, scripting, and real-time analytical reporting. These features enable agents to manage multiple communications channels simultaneously, providing a more efficient and effective customer experience. At ipSCAPE, they understand the importance of compliance, which is why their solution includes features such as call recordings, quality assurance modules, and play announcement. This ensures that businesses can meet regulatory requirements while still providing an exceptional customer experience. If you're looking to increase sales, improve agent productivity, achieve a single view of the customer, be flexible and scalable, enable customer self-service, or achieve compliance, ipSCAPE has got you covered. With its comprehensive feature set, scalable architecture, and commitment to customer satisfaction, ipSCAPE is the perfect solution for businesses looking to take their customer experience to the next level. To learn more about ipSCAPE and how it can benefit your business, visit their website at ipscape.com.au or follow them on LinkedIn. With ipSCAPE, you can revolutionize your customer experience and stay ahead of the competition.

ipSCAPE is a cloud-based technology solution that helps businesses improve their customer service experience. It offers many features such as voice, web chat, email, and text messaging, and can be integrated with popular customer relationship management (CRM) systems like Salesforce, ZenDesk, and ServiceNow. With ipSCAPE, businesses can increase sales by using its automated dialler feature that only connects calls to agents when there is a person on the other line. This eliminates wait times and increases agent productivity. Agents can also manage all customer communications through a single toolbar, making it easier for them to provide a seamless customer experience. ipSCAPE also offers features like call recording, quality assurance, and the ability to create interactive voice response (IVR) systems that can feed customer information and take payments in a secure manner. This helps businesses achieve a single view of the customer and ensures compliance with industry regulations. Moreover, ipSCAPE is scalable and flexible, allowing businesses to easily add or remove agents as needed, and ensure business continuity in case of an outage. It can also be accessed from anywhere, making it a great solution for remote teams. Overall, ipSCAPE is a powerful technology solution that can help businesses improve their customer service experience, increase sales, and achieve a single view of the customer.