Hospital & Health Care - Mexico City, Federal District, Mexico
We' developed the following projects of Patient-Centered innovation for organizations in the healthcare industry:Lifestyle Center Clinics:- Creation of a value proposal focused on the doctor-patient relationship.- Customer profiling (buyer people).- Rapid prototyping of CX/CJDiabesmart, Control and Wellness Center:- Consulting in the creation of the Diabesmart experience model.- Target population profiling.- Training of health team in soft skills, negotiation and collaborative care.- Measuring the effectiveness of the care model.- Iteration of the model guided by data.BNP Paribas Cardiff Mexico- Creation of a check-up model centred on the person.- Design of value-added services to insured patients protected by NDA.
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