IVCC (International Virtual Contact Centre)
Outsourcing/offshoring - , ,
IVCC (International Virtual Contact Centre) Employees
IVCC (International Virtual Contact Centre) Details
A Canadian owned Corporation with a global reach, specialized in the Outsourced Customer Management functions, also known as Business Process Outsourcing (BPO). The majority of IVCC employees work in a virtual environment, basically work@home agents. IVCC has two brick & mortar locations, An In-shore location based in Hamilton, ON and an off-shore location in Nairobi, Kenya. IVCC specializes in inbound service and sales, outbound sales and service; and back office fulfillment functions, delivering services via voip soft-phones, e-mail, chat, fax and traditional mail. IVCC supports new, existing, small or large businesses within all industries. It utilizes its modern hosted technological solutions, call centre management expertise and the combination of its multi-location business structure to deliver AFFORDABLE - INNOVATIVE & EXCEPTIONAL services and solutions for its clients. IVCC takes pride in its ability to contribute in the INCREASING OF CUSTOMER SATISFACTION, INCREASING REVENUES & DECREASING OPERATIONAL COSTS for its, ultimately providing them with a COMPETITIVE ADVANTAGE in their market space.
