Jermaine Edwards
Professional Training & Coaching - London, England, United Kingdom
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𝐆𝐨𝐨𝐝 𝐜𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬 𝐬𝐡𝐨𝐮𝐥𝐝 𝐧𝐞𝐯𝐞𝐫 𝐥𝐨𝐬𝐞 𝐠𝐫𝐞𝐚𝐭 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬, 𝐛𝐮𝐭 𝐭𝐡𝐞 𝐫𝐞𝐚𝐥𝐢𝐭𝐲 𝐨𝐟 𝐛𝐮𝐢𝐥𝐝𝐢𝐧𝐠 𝐥𝐨𝐧𝐠 𝐭𝐞𝐫𝐦 𝐫𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩𝐬 𝐰𝐢𝐭𝐡 𝐢𝐦𝐩𝐨𝐫𝐭𝐚𝐧𝐭 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐭𝐨𝐝𝐚𝐲 𝐢𝐬 𝐯𝐞𝐫𝐲 𝐝𝐢𝐟𝐟𝐞𝐫𝐞𝐧𝐭. After 10+ years in sales, sales leadership, starting, failing and growing my own companies, 30 customer growth projects later, a study of 50 years of customer success research and the evaluation of some of the most effective approaches to customer relationships and profit result in business to business,. I've had first hand experience in seeing how organisations win, lose, win again then again long term with their key customers.𝐁𝐞𝐜𝐨𝐦𝐞 𝐭𝐡𝐞 𝐚𝐝𝐯𝐢𝐬𝐞𝐫 𝐲𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐧𝐞𝐯𝐞𝐫 𝐰𝐚𝐧𝐭𝐬 𝐭𝐨 𝐥𝐞𝐚𝐯𝐞.There is a new philosophy being embraced by customer focused organisations and professionals. It's no longer just about being trusted. As being trusted by itself no longer guarantees you'll keep a customer long term. You have to become insanely valuable. I call it being 'irreplaceable' or becoming the adviser your customer never wants to leave.That's what I want for you, and for those customer and service led organisations who know that improvements aren't enough. They want to completely transform their customer relationships and make an impact so they never have to worry about retention in the same way again.Get in touch to transform your customer relationships and become irreplaceable.
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