JM Solutions CRM Consulting
Information Technology & Services - Chapel Hill, North Carolina, United States
JM Solutions CRM Consulting Employees
JM Solutions CRM Consulting Senior Management
JM Solutions CRM Consulting Details
Communication. Education. Implementation. These are the steps to craft a better customer journey. As a CRM strategist, I align internal processes to help deliver an unparalleled customer experience.COMMUNICATION: I work cross-functionally, listening to teams to identify what each needs to succeed. Then, we coordinate requirements to frame out a unified strategy.EDUCATION: I prioritize teams' needs and plan development strategies. I research and identify the tools that will enable teams to meet their objectives.IMPLEMENTATION: Backed by research, I shape the customer experience. Then, I build it out with cloud-based products like Salesforce.com and Apttus CPQ. With technical expertise, ingenuity, and a customer-centric approach, I launch businesses to revitalized competitive positions.My specialties include: CRM strategy development ● project management ● business process improvement ● team building ● digital-based leadership ● cloud-based CRM solutions ● Oracle CRM On Demand ● Salesforce.com ● Apttus CPQ ● e-mail marketing strategy ● risk-taking ● creativity
