Information Services - , ,
Jump River Systems is an IT service consulting company that specializes in IT service management (ITSM) and software development life cycle (SDLC) system configurations and process optimization engagements, ITIL process implementations and software/IT project management. We also offer support and service consulting, resource planning and processes. As technology continues to grow and permeate most aspects of business, it has become imperative for organizations to invest in the IT services they provide. An essential aspect of this, is ensuring there are systems in place that support optimal business processes, increase efficiency, and increase client and/'or end user satisfaction. At Jump River Systems, we can help you achieve your IT service management goals whether it be internal (IT infrastructure support for employees), external (software product or service support for clients/customers), or mixed. Some of our areas of expertise in IT processes includes ticketing, support, escalations, bug/defect tracking, software development & QA workflow, release planning & management, change, incident and problem management.Whether you are implementing a system for the first time, looking to optimize your existing system and/or processes, beginning the process of selecting a new tool, or ready to migrate, please contact us so that we can lend our expertise to ensure a successful implementation in your organization.