KCA Consultants
Management Consulting - Dubai, Dubai, United Arab Emirates
KCA Consultants Employees
Marc Karschies
Customer Experience (CX) & Service Quality (SQ) Strategy Consultant | Managing Partner
KCA Consultants Details
If you want the best Customer Experience and Service Quality for your customers, let us help you get there!At KCA we take a holistic inclusive approach when working with our clients. We understand that during any change situation, various stakeholders are impacted. Business units' cross functionality is at the center of smooth processing and progress. We facilitate environments of mutual benefit and development that enhance internal and external customer experience and collaboration towards ambitious outcomes.We work WITH the client and transfer the knowledge necessary to resolve the issues to our clients' resources right throughout the assignment. We collaborate and work together with the clients' stakeholders through the issues towards successful and sustainable implementations, preparing and making clients independent from costly external consulting resources. Our approach is different. Many off-the-shelve consulting companies only generate a report of their findings and suggestions and leave the client alone with the issues of implementation and do not enable them at all, leading to continued dependence on expensive external consulting resources. We are with you all the way and enable you to continue to achieve on your own after we leave.For over a decade we have built strong capabilities and credibility across many functional areas, knowledge frameworks, industries and sectors, and tools and techniques. We are able to identify the best combination and fit towards fixing our client's challenges, and fine-tune the approach to the specific needs and expectations.Our focused strategic and customer centric principles and values guide our approach to solving our clients' challenges and enable them to reach their full potential in Strategy | Service | Quality | Development.Contact us to discuss how we can help you achieve tangible benefits and significant improvements of your Strategy, Customer Experience and Service Quality.
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