Management Consulting - N/A, N/A, N/A
Keith Lee has made it his professional crusade to educate and provide strategies to small business owners about the importance of providing exceptional Customer Service to each and every client they serve, each and every time. Keith understands that if you want to outperform your competition you need to be a serious student of the type of service that creates Loyal, Life-Long Clients who enthusiastically tell others about you. Keith's passion for providing world class customer service is evident in the way he runs his five businesses – American Retail Supply, 3D Mail Results, Lee Marketing, Keith Lee Business Systems, and Superior Display – and gives great insight into the power that exceptional Customer Service can have on your business' bottom line. Keith's mission is to provide small business owners simple, easy to implement Customer Service training consistently and persistently so that they can provide world class service to each and every customer, each and every time.In addition to delivering exceptional customer service, Keith Lee has developed two other critical components to the Make-You-Happy Management System. First, he gets BUY IN from team members with Systems and Empowerment. Working towards goals as a team is incredibly important, and a key factor in business success is getting "buy in" from your team.The next step is Performance Management. Developing those team member's skills on an ongoing basis is challenging, to say the least. And, in Keith's system, the dreaded "Performance Review" is replaced with Performance Development Interviews. Instead of being counterproductive and depressing, these Performance Development Interviews (PDI's) are empowering and both you and your team members leave pumped and ready for action. Not only that, the best part is that they are EFFECTIVE. Please visit www.keithlee.com for more information on how the Make-You-Happy Management System can help you take control of your business and your life.
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