keltike.de - Operation & Maintenance in optical networks
Information Technology & Services - Düsseldorf, North Rhine-Westphalia, Germany
keltike.de - Operation & Maintenance in optical networks Employees
keltike.de - Operation & Maintenance in optical networks Details
keltike.de - Operation and Maintenance in optical networks - is focused in deliver high quality Service Operations Portfolio in IT Service Management, according to ITIL® Best Practices.Mainly, the purpose of Service Operation is to coordinate and carry out the activities and processes required to deliver and manage services at agreed levels to business users and customers. Service Operation is also responsible for the ongoing management of the technology that is used to deliver and support services. Well-designed and well-implemented processes will be of little value if the day-to-day operation of those processes is not properly conducted, controlled and managed. Nor will service improvements be possible if day-to-day activities to monitor performance, assess metrics and gather data are not systematically conducted duringService Operation. Service Operation includes the execution of all ongoing activities required to deliver and support services. Processes within Service Operation:■ Event Management■ Incident and Problem Management■ Request Fulfilment■ Access ManagementFunctions within Service Operation:■ Service Desk■ Technical Management■ IT Operations Management: ■ IT Operations Control, which is generally staffed byshifts of operators and which ensures that routineoperational tasks are carried out. IT Operations Controlwill also provide centralized monitoring and controlactivities, usually using an Operations Bridge orNetwork Operations Centre. ■ Facilities Management refers to the management ofthe physical IT environment, usually data centres orcomputer rooms. In many organizations Technical andApplication Management are co-located with ITOperations in large data centres.■ Application Management
