Consumer Services - Chaguanas, Chaguanas, Trinidad and Tobago
Khalibrate is a boutique consultancy that is dedicated to creating tangible and intangible value for brands through hand-holding, coaching, mentoring and development of Customer Experience strategies geared towards organisational transformation, with the objective of ROI through reduced costs, increased revenues, customer retention and loyalty leading to advocacy. Our focus is on the end-to-end experience of the customer, using an "outside-in" approach to realistically capture the customer's voice and leverage the research and knowledge gained for crafting, shaping and executing effective CX strategies.We aim to help our clients identify troubling customer pain points for prioritisation and resolution, as well as spotting business opportunities for growth.We do all of this under the auspices of a customer-centric CX Vision that is in alignment with the Vision of the client's brand and their promise.Your customer is Our customer!
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