KretruTosh Consulting
Management Consulting - Mumbai, Maharashtra, India
KretruTosh Consulting Employees
KretruTosh Consulting Details
KRETRU [Customer] - TOSH [Delight]; underpins the outcome that we passionately pursue - that of helping you earn the right to customer driven growth. Our clients have witnessed 18-26% increase in acquisitions, 20-26% increase in Up/ Cross Sells, 5-10% decrease in Churn, 8-12% decrease in Customer acquisition costs and much more through our structured CX Transformation program.Our workshops & programs would be of most value to you- If you, as a brand, are struggling to get a differentiated value advantage in a highly competitive category- if you, as a leader, are troubled at seeing "CSAT & Loyalty" as "Survey Scores" on your management dashboard without measurable & actionable insights & outcomes- if you, as a leader, are keen to instill the value of "Customer Centricity" & "Customer Focus" in your organization and are tired of having these programs being de-prioritized against other "Growth" & "Efficiency" initiativesWe take end to end ownership & accountability of CX Transformation through our extended & niche partners. Our proprietary approach involves empathetic transformation that leverages digital tech & design thinking to positively impact the 6 key pillars of Customer Experience - Customer Experience (CX) Strategy- Customer Centric Culture- CX Design & Customer Journey Mapping- Organization Adoption & Accountability- Voice of Customer, Insights- Metrics Measurement & ROI
KretruTosh Consulting Technologies
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