Hospitality - Petersaurach, Bavaria, Germany
Professional hospitality consulting services with an emphasis on business start-ups, wine program and wine list development, menu design, servicescape analysis, staff service training, customer service, customer relationship management, business strategy, marketing and publicity.Professional training services and boutique custom designed classes specific to business needs, competitive environment and target market to include restaurant service, customer service, suggestive selling, mixology, introduction to wine, wine tasting, wine and food pairing, customer complaint resolution, business etiquette, and dining etiquette.Professional speaking engagements offered pertaining to topics such as dress for success, interviewing techniques, resume development, wine tasting, wine 101, business etiquette, and dining etiquette.Services provided by a Master of Business Administration who is also a trained and certified sommelier and hospitality educator with years of professional hospitality industry experience working in the upper echelon of the hospitality industry (Relais and Chateaux, AAA Five/Four Diamond, Forbes Five/Four Star properties), over 12 years of higher education instruction experience, several years of professional consulting experience in industry and academia and years of experience as an invited guest speaker.