Laurens Trimpe
Management Consulting - Amsterdam, North Holland, Netherlands
Laurens Trimpe Employees
Laurens Trimpe Details
Your #1 competitive edge in this connected age is the ability to create meaningful and authentic interactions between your brand and its followers. To be successful, you must be able to blend virtual and physical experiences into a network of interactive journeys, that allow you to connect to your audience,across all platforms, places and times. By developing the expertise to craft original, personalized Customer Journeys you can significantly reduce the cost of lead-generation, gain social credibility and lay the foundation for scalable business growth. As a consultant, Itrain organizations to achieve thesegoals fast by introducing a powerful and practical method called ‘Service Design'. Service Design combines best practices from Marketing, UX design and Product Development into a holistic, customer-centric workflow that empowers businesses to redefine the quality of their brand experience. It's an intuitive process that delivers results and works seamlessly with Agile project management standards.I provide an incompany programs, to train key employees to become expert level service designers. The primary subject of the program will be the Customer Journeys of your business. So, not only will trainees learn a valuable new skillset, they will also gain many practical insights and innovative ideas that can be applied directly to your business. During the program you will: • Train key employees to become certified Service Designers. • Define your Journeys, peak experiences and buyer persona's. • Identify valuable opportunities for CX improvement.• Improve your capacity for innovation.• Improve collaboration between creative and technical experts.• Learn to set up effective content production workflows. • Accelerate your CX visualization skills.
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