Management Consulting - Santiago De Los Caballeros, Santiago Province, Dominican Republic
Experts in Quality Assurance and Continuous Improvement, with more than 12 years of experience in the Contact Center industry, working in areas of quality, process improvement, data analysis, customer experience, and the deployment of quality standards in organizations.First-hand, real-life experience of when things go wrong, why they go wrong, and how to fix them. We've been involved in changing the customer experience through traditional metrics like CSAT/NPS and quality KPI's.