Leap2Digital
Management Consulting - Toronto, Ontario, Canada
Leap2Digital Employees
Leap2Digital Details
Leap2Digital transforms businesses through digital customer service strategy and execution. We help organizations that need support diving into the heavy lifting of future proofing their customer service experience. We know the digital customer service space can be complex and overwhelming. From live chat and social media support to messaging, email and community forums, we'll bring our award-winning customer service knowledge and expertise to help you make the leap into digital.SERVICES:AssessmentsLooking to build or supercharge an existing digital customer service experience? We'll assess the digital maturity and readiness of your people, processes and technology. We'll provide recommendations equipping you and your team to confidently take the next steps in delivering an extraordinary digital customer service experience.StrategyBuild the vision and guiding principles to rally your team to deliver extraordinary customer service in a digital world. We partner with you to understand the art of what's possible, sharing external insights and creating your digital north star. We'll identify low hanging fruit and big rocks standing in the way of achieving your digital north star.Operational BlueprintAn operational blueprint and change readiness plan brings your digital customer service strategy to life. The blueprint will identify critical elements to optimize and scale operations including organizational structure, key processes, KPIs, and recommendations for integration with existing programs like QA, coaching and more.People EnablementYour people are at the core of your digital customer service experience. We help you recruit the right talent and provide training to deliver empathetic and engaging digital conversations. Our unique approach includes a focus on sustainment through leadership tools, coaching observations and dedicated guidance to reinforce learnings.
Leap2Digital Technologies
E-commerce Platforms
Squarespace ECommerce
Email Providers
Outlook
Fonts
Typekit
Other
Mobile Friendly