Outsourcing/offshoring - Purcellville, Virginia, United States
Liberty Call Center Solutions was founded in 2009 with the simple idea that contact centers succeed based on their people and that positive coaching and supervisor development are primary to the customer experience, agent improvement, employee engagement and increased revenue.Liberty Call Center Solutions has developed Valor CM coaching management software to help our clients improve CX, reduce attrition costs and achieve KPI goals far exceeding industry averages. In an industry that is increasingly driven by process, technology and data, Liberty Call Center Solutions knows that it is the people who make the difference.
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