Information Technology & Services - Nizhny Novgorod, Nizhny Novgorod Oblast, Russia
Luatec is Telerion GmbH development office located in Russia. We are collaborating since 2016. We are experts in high-load distributed real-time applications for any kind of communication including video and audio calls, chats, emails. Our primary focus is on fully digitalized customer journey that includes self-service platforms, conversational chat-bots, smart business rules, IVRs, ICCs. We develop flexible data analytics and reporting tools that allow to measure customer's satisfaction and make reps assessment in real-time.