Lucyphone
Information Technology & Services - Richmond, Virginia, United States
Lucyphone Employees
Lucyphone Details
Lucyphone provides companies with the tools they need to improve the customer contact experience while optimizing their call center workforce. The core Lucyphone solution set is a virtual queueing service that can be deployed in both hosted and on-premise formats.Lucyphone's customers run the gamut from Fortune 1000 companies servicing millions of calls each month down to small and medium enterprises handling less than 1000 calls per day. With its globally distributed, fault-tolerant IT and telephony network, Lucyphone's patent pending call delivery algorithm shapes caller traffic while enhancing the caller experience.Headquartered in Richmond, VA, Lucyphone also provides free consumer caller tools via web, SMS, iOS and Android applications. The call data from this service is used in aggregate and syndicated to various industry analysts who develop reports to benchmark brands and their relative service performance.Learn more about Lucyphone VQ by visiting http://corp.lucyphone.com
Lucyphone Technologies
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