We increase insurance providers acquisition & retention.The problems we solve for insurance companies include: ► Taking the conversation away from price► Building stronger customer relationships & trust► Increasing brand awareness & perceived valueKey to our approach is understanding the challenges and opportunities of our clients and the unmet needs of their customers before designing, implementing and managing an engagement program. Gone are the days when the ‘man from the Pru' called at your customers houses to collect their weekly insurance premiums. You might be glad or sad to see the back of his shiny suit, yet we've also lost something in the process. Engagement & personal service.Think about it. As an insurance provider you statistically get 360 seconds of contact with your customer a year (outside of a claim) and much of that is when you bill them and they (hopefully) renew!The historic reliance on marketing your claims service as being your ‘shop window' is not enough of an incentive to inspire the kind of brand loyalty you're going to need to survive and thrive in today's highly competitive and evolving insurance market.The reality is, most insurance providers' say their claims service is what ‘differentiates' them and ironically only a fraction of your customers ever experience it.So what do you do instead?Well that's where Lumley Jacobs excels. We're passionate about putting the ‘I' back into Insurance.By designing relevant and appealing engagement programs that speak directly to your policyholders' needs, we differentiate your service and connect with your customers. We take the process from concept generation to development, testing, implementation and future expression. Our insurance clients no longer need to wait for misfortune to strike before they can prove their worth. Their customers now turn to them because they want to.

Acquisition Retention Brand Building Customer Enagmement Non Risk Income Client Acquisition Client Retention General Insurance Insurance Brokerage Tailored Innovation Engagement Programmes Value Differention Improving Acquisition Improving Client Retention Insurance Differentiation Customer Engagement Strategies Insurance Innovation Taking the Conversation Away From Price Customer Experience Partnerships & Business Development Partnerships & Business Development Partnerships & Business Development