Management Consulting - Philadelphia, Pennsylvania, United States
35+ years in the technology business running customer operations for companies like Okidata, Vio, Windstream Technologies and Xerox.Joe is an expert at running large multi site call centers and field operations and logistics. Maintaining efficient and effective service to customers by focusing on the customer experienceBusiness to Consumer and Business to Business expertise.Awards and RecognitionStevie Award Customer Service Team of the Year - XeroxSteveie Award Service Executive of the year - XeroxBenchmark Portal Certified Center of Excellence - Windstream CEO Award Orion Project - OkidataAuthored forward to Dr. Jon Anton's Book Call Center Management by the NumbersCertified Six Sigma - Villanova University
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