Mezaaj.ai
Information Technology & Services - Palo Alto, California, United States
Mezaaj.ai Employees
Mezaaj.ai Details
Mezaaj.ai is a startup that specializes in conversational IVR that intelligently routes callers to the best available agent. Backed by artificial intelligence (AI) technology, we use real-time personality profiling. Mezaaj.ai assesses a callers' emotions and sentiment while simultaneously analyzing an agents' current emotional capacity to handle the next potentially difficult caller. When Mezaaj.ai fully understands the emotional condition of the caller and agent, it intelligently routes the call to the agent who is best-suited to handle the call, using an agent emotion score, while also providing background on the customer's state of mind. With enhanced caller/agent pairing, Mezaaj.ai enables first-call resolution and increases the satisfaction of both the caller and the agent. This winning combination enables stronger first call resolution, decreases agent attrition, all for a more successful and satisfying customer experience. Contact us today to try Mezaaj.ai in your call center!
Mezaaj.ai Technologies
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