Technology Consulting/Tech Services - Columbus, IN, US
Mindshift Solutions is a consulting and services company with over 29 years of experience in developing customer support processes and systems. We specialize in evaluating your customer support processes and helping you establish or optimize your knowledge management and information systems for your call centers and/or field service organizations. We can help you optimize your technology systems to improve your first time resolution rates , reduce call handling times and reduce your cost of operations , while improving customer satisfaction.