Information Technology & Services - Auckland, Auckland, New Zealand
MirrorWave feedback software drives profitable business outcomes for businesses who are serious about their deep, enduring customer relationships - with individual customers, strategic accounts or two-way partnerships.Our pre-configured system makes it easy to get into a rhythm of listening and responding to feedback. We use a world-first approach to follow individuals over time, creating relationship stories to show what's changed and why, what you need to do and if those actions worked.MirrorWave meets two key needs:1. Provides the strategic big picture for leadership teams - ensuring no surprises, better customer centricity and improved profitability2. Makes it easier for relationship managers to achieve optimum business outcomes - retention; sales potential; cost-to-serve and advocacy
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