Strategic Advisory Consultancy, PMO/Program, Portfolio, and Organizational Change Management/OCM Leadershipo PMO/TMO set-up and program/project delivery; Schedules, RACI, Reporting, Artifacts, Governance, Change Enablement, Post-Deployment Decommissioning, and ROI analysiso Omni-Channel Customer Service and Customer Experience Analysis, Strategy Design, and Operational Implementations to NPS, CSat, and Net Effort metrics improvementso Risk Management, Internal Audit Alignment, and Regulatory Complianceo Metrics, Data, and Financial Performance Improvement o Cost Benefit Analysis, P&L, Executive and Operational Reporting

Customer Experience Customer Service Thought Leadership Content Contact Center Call Center Metrics Budgets ISO Compliance Enterprise Risk Management Processes. Strategy Tactics Brand Defense Escalations. Leadership Coaching Training PMO TMO EPMO Transformation Excellence Change Management M&A Integrations Portfolio IT ITSM ITIL Program Management VP Director Executive