Information Technology & Services - , ,
MODIT Corporation Management IT portfolio management is the application of systematic management to large classes of items managed by enterprise Information Technology (IT) capabilities. Examples of IT portfolios would be planned initiatives, projects, and ongoing IT services (such as application support). The promise of IT portfolio management is the quantification of previously informal IT efforts, enabling measurement and objective evaluation of investment scenarios. Operations Service Operation (SO) aims to provide best practice for achieving the delivery of agreed levels of services both to end-users and the customers. Service operation, is the part of the lifecycle where the services and value is actually directly delivered. Also the monitoring of problems and balance between service reliability and cost etc. are considered. It includes technical management, application management, operations management and service desk as well. Design The Service Design (SD) volume provides good-practice guidance on the design of IT services, processes, and other aspects of the service management effort. Significantly, design is understood to encompass all elements relevant to technology service delivery, rather than focusing solely on design of the technology itself.
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