movinglab
Information Technology & Services - Rouen, Upper Normandy, France
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movinglab Details
MovingLab is an innovation lab for the moving industry.While the professional moving industry is huge (about €10b in Western Europe and €12b in the USA), it has been mostly been left behind by innovation during the last decades. There are still many inefficiencies in this industry. We evaluate the loss at a minimum of €4b a year in Europe and the US alone. The most prominent reasons are :* wrong analysis of customers needs * lost business due to wrong or delayed communication* poor customer service and lack of availability* repeated overlapping tasks (such as volume estimates done by several parties)* lack of access to relevant data in real time* lack of pricing transparence for consumers* poor execution due to lack of information for movers* high rate of customer property damage among many movers* lack of quality benchmark and adoption of norms and better standards* misuse of capacity (trucks and manpower)* lack of ressource-sharing* poor efforts in carbon emission reduction As a results, movers have low net margins and are often struggling to meet ends, consumers have opaque prices and fear bad service, and intermediaries are struggling to make the market more efficient.We think it is about time to go after these inefficiencies using modern technologies and leveraging the new behaviours of customers and movers, especially regarding the recent evolution of their relationship with tech and mobile devices/services.Our first brand launched in France is "Déménager Facile" (easy moving). This B2C marketplace enables consumers and movers to find each other more easily, establish trust and engage in high-quality transactions. The service has been successful since day one and its growth confirmed our analysis : there was indeed a need for change, the tech was useful and the timing was right.We are now launching new B2B brands and services during 2019 and 2020, in France and other countries. We feel privileged to be at the forefront of great positive
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