Nestie
Real Estate - Melbourne, Victoria, Australia
Nestie Details
About usFounded in June of 2018 and based in Melbourne, Australia, Nestie is Australia's 1st 100% digital property platform for people to rent their property all over Australia.Similar to the growing trend of neobanks globally, Nestie is designed around the people that use our platform resulting in the experience being fast, intuitive and inspiring.Nestie may be a property platform, however the core focus is customer service. The base expectation is that as a customer, you will be absolutely blown away by the service that you receive. If you are unhappy at any time the escalation process is as follows:1. Resolved within 10 minutes with a non-financial favourable outcome2. The last month's rental commission fully refunded3. A direct line to the CEO to personally read the complaint and respond within 48 hours4. Worst case scenario - (no.2 + 3 +) can leave and return to a traditional real estate agencyWe are driven personally and professionally by continuous improvement; hence Nestie is built for customers, by customers. Our customers thoughts and feedback will underpin the success of Nestie.Madeleine Herron, the CEO and Co-Founder of Nestie was homeless in her teens, and from this experience has developed a strong belief that everyone deserves a safe and happy home. As such a percentage of company profits will be directed towards reducing Australia's state of homelessness.
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