NetAgent 360, Inc.
Outsourcing/offshoring - , , United States
NetAgent 360, Inc. Employees
NetAgent 360, Inc. Details
NetAgent 360 is a privately-owned company based in the San Francisco Bay Area with a call center and business process outsourcing (BPO) group located in Manila, Philippines. It is led by a group of seasoned professionals with experience in customer and operational support, IT services, and project management.NetAgent 360 provides the following BPO services:CUSTOMER EXPERIENCE VOICE SERVICES- E-mail campaign management & administration- Outbound telemarketing and cold-calling- Business development: lead generation and qualification- Telephone sales & customer service- Appointment setting and confirmation- Customer satisfaction surveys- Live inbound and/or outbound messaging services- Welcome & introduction- new customer calls- Inbound Phone Sales & Customer Service- Product & Technical Support- Answering Services- Billing & Collections- Rebate fulfillment processing- Customer loyalty programs- Returns and exchanges processing- RMA and Credit processing- New customer welcome and onboardingOTHER / NON-VOICE SERVICES:- Email and Chat Support- Data Entry and Management- Transaction Processing- Rebate Processing- Returns Tracking- Program Management- Third-Party VerificationOur call center is located in Manila, Philippines.
