Niche IT Services
Information Technology & Services - , ,
Niche IT Services Employees
Niche IT Services Details
Niche IT Services helps companies of all sizes in the Mid-Atlantic region of the United States to implement and optimize enterprise software applications that automate marketing, sales, and customer service functions. We partner with proven software companies and system integrators to help our clients maximize their return and expedite their time to value on their software investments.Our focus is to help our customers build a solid foundation around the core Customer Relationship Management (CRM) business processes:• Marketing - Campaign / Event management, email marketing, web to lead, lead nurturing• Sales - Activity tracking, Lead management, opportunity pipeline management, quote / proposal, forecasting• Customer Service - Internal and external support, self-service, knowledge management, incident, problem, change, ITSM / ITIL• Reporting - Campaign ROI, Lead Conversion, Pipeline vs Closed vs Quota / Budget, Call / Visit ActivityOur experience reinforces that by mastering the basics we put our customers on the path to: increase sales revenue; improve sales efficiency; increase close rates; improve lead conversion rates; better pipeline and demand forecasting; more intelligent marketing spend; increased customer (both internal and external) satisfaction and experiences.We seek to develop long term partnerships with our clients to provide continual value and improvement to their business processes and applications.
